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Our broad experience as a Call Center turns us into one of the most qualified operators for this service in this country.

We rely on an attention monitoring integrated system, based on COPC international standards (Customer Operation Performance Center) to assure quality in every contact and for improving permanently the relationships with your customers.

Our human talent is permanently under training on subjects related to customer service, service improvement; soft ware operation and specific demands according to the needs of each of our clients.

In addition, we have a work managing system that allows us strategically planning of the availability of our agents accordingly to the operations expressed needs.

Sede Medellín Calle 14 Nº 52 A 174 / Teléfono: +57 (4) 389 7000 / Sede Bogotá Carrera 69 Nº 98 A - 11 Piso 2 / C.C. Floresta Outlet - Teléfono: + 57 (1) 486 3500\ E-mail: [email protected]

© 2011 EMTELCO - Todos los derechos reservados