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The research consulting firm Frost & Sullivan market we recognized with the award for Leadership Growth in Colombia in the field of contact center and BPO in 2010. This award is given to companies that have demonstrated the highest annual increase in revenue over the past three years.

Another important factor to receive this recognition was the effective penetration strategy Emtelco ability to diversify the portfolio of clients.

Nominations of our clients portfolio awards for excellence in customer service

Une                                        Epm Bogotá


We currently have 21 staff certified COPC (Customer Operation Performance Center), an international authority responsible for developing and implementing initiatives that support superior performance in customer contact environment, with the standard of customer service, customer satisfaction and operational efficiency.


Emtelco are members of The Association of Contact Centers and BPO


Sede Medellín Calle 14 Nº 52 A 174 / Teléfono: +57 (4) 389 7000 / Sede Bogotá Carrera 69 Nº 98 A - 11 Piso 2 / C.C. Floresta Outlet - Teléfono: + 57 (1) 486 3500\ E-mail: [email protected]

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