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Relaciones y atención al cliente

The good relationships with your customers are essential for your business success, and need processing and specialized tools for relating. In Emtelco we understand that the center of your business demands an expertise allied in this process to support it with the following services.

Information Lines


We offer you our technological platform and qualified personnel to attend your information lines by using different means during 24 hours a day.

Petitions, Complaints and Claims Attention (PCC)

Having open channels to listen your customers is a key factor to increase the satisfaction and to find opportunities for improving your company, products and services. In Emtelco we have the tools and qualified personnel to do it for you.

Satisfaction Survey

In Emtelco we are prepared to compile and analyze the information that you need to collect among your clients to detect opportunities for improving.

 

Sede Medellín Calle 14 Nº 52 A 174 / Teléfono: +57 (4) 389 7000 / Sede Bogotá Carrera 69 Nº 98 A - 11 Piso 2 / C.C. Floresta Outlet - Teléfono: + 57 (1) 486 3500\ E-mail: [email protected]

© 2011 EMTELCO - Todos los derechos reservados